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- The application is aimed to make call management for customer support optimized by allocating and tracking job status from net.
- Provides job allocation by pulling or pushing job to engineers device, keeping device in sync with server to keep updated the job status, provide job tracking tool to client and administrative utilities to administrator through web interface.
| Software Used |
Metrowerks CodeWarrier, Visual Studio 6.0 and Embedded Visual C++, J2ME |
| Client Platforms |
C & C++ with Palm SDK, RIM SDK, Win32 and WinCE SDK and proprietary Internet API, JavaScript HTML for web interface, J2ME for Java MIDP enabled devices |
| Server Platforms |
PHP 4.0, MySQL Database |
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